Join the City of Boston’s Department of Innovation and Technology!
Update: We recently added links to a number of open positions in the Department of Innovation and Technology (DoIT). Check the job descriptions below for more information. We'll continue to add links to apply for open positions as they become available on our Career Center website.
With nearly 150 employees, DoIT provides and maintains mission-critical technologies for the City of Boston’s more than 18,000 employees and hundreds of thousands of constituents. By joining DoIT, you’ll become part of a team that has a direct impact on the lives of visitors and residents, with a chance to improve the lives of anyone who interacts with the City.
You can learn more about our open positions below.
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- Published by: Innovation and Technology
Digital Services
Digital ServicesMillions of people interact with the City of Boston digitally each year to do everything from finding information on City services to paying a parking ticket. On the Digital Services team, we believe these experiences should be easy to navigate, dignified, and even delightful. The Digital Services team within DoIT is focused on partnering with City departments to improve service delivery across the City. We’re a cross-functional team with a mission to improve the user experience of existing digital services, better engage and communicate with our residents, and build new systems to improve how the City delivers services online.
The Department of Innovation and Technology (DoIT) provides and maintains mission-critical technologies for the City’s more than 18,000 employees and the hundreds of thousands of constituents they serve.
As the Senior UX Designer / Researcher, you will create service experiences that are designed around the people that use them. This is a multidisciplinary design role where you’ll use the full range of your experience, exercising your skills in service design, research, digital strategy and product design. You’ll collaborate with teammates and stakeholders to build services that are simple and easy-to-use for staff, residents and businesses.
You’ll be a champion for user needs, improve business processes and streamline systems. You’ll work with a cross-functional team to analyze services, conduct user research, map user experiences across channels (for both staff and the public), communicate ideas, and lead change management. You will work directly with City departments, and must have strong communication and relationship management skills.
The Senior UX Designer / Researcher comes with solid experience managing multi-stakeholder projects, developing and executing human-centered research plans, conducting fieldwork, capturing and synthesizing information from various stakeholders, and analyzing and developing key insights that can lead to actionable solutions and measurable outcomes.
As a UI/UX designer, you’ll be responsible for leading UX and UI design efforts, creating prototypes and wireframes, refining and updating our design system and component library, facilitating user research sessions, and developing product requirements. For this particular role, we’re looking for a research-focused designer with strong interaction design fundamentals.
As a full stack engineer, you will work on small teams to build scalable infrastructure for the City – designing, implementing and delivering services that City residents depend on. You care deeply about working on technology that improves people’s lives, but don’t think technology is always the answer. You are passionate about building large-scale systems that are inclusive, well-designed, fast, scalable, and secure, and you’ll help set high standards for our teams in terms of simplicity, empathy, and accessibility.
The full stack engineer in this role will be responsible for developing end to end systems, modernizing existing legacy enterprise platforms to improve City department’s public facing processes, and experiences which will enable users to have more access to the programs and services they need, in real-time, in a more user friendly and uncomplicated way. This individual will be involved in everything, from strategy and planning through post production testing and support. This individual will also contribute time and skill in promoting and storytelling the work of the Digital Services team and see themselves as an ambassador for the work.
As a front-end engineer, you will work on small teams to build scalable web applications for the City – designing, implementing and delivering services that City residents depend on. You bring significant experience of designing and developing large single-page JavaScript applications using modern JavaScript technologies like React. You’re self-motivated and like to collaborate with your colleagues to find the best solution. You are comfortable with working in a fast-moving agile environment and working closely with User Experience Designers, Product Managers, and other stakeholders. You are passionate about building digital services that are inclusive, well-designed, fast, scalable, and secure, and you’ll help set high standards for our teams in terms of simplicity, empathy, and accessibility.
The front-end engineer in this role will be the keystone between design and engineering, translating wireframes into rock solid interfaces and be responsible in architecture and design decisions for UI development across our applications, leading the work to build and expand the City’s Design System (Patterns Library, Storybook). This individual will be involved in working with the team in researching new opportunities, creating new user experiences and prototypes and testing those with real users. This individual will also contribute time and skill in promoting and storytelling the work of the Digital Services team and see themselves as an ambassador for the work.
As a Product Manager, you’ll lead cross-functional teams to deliver user-centered products using agile methodologies and modern software development practices while building capacity for product innovation in government. You’ll be a champion for user needs, with a goal of improving end-to-end user experiences through improvements in technology, business processes, and streamlined systems. You’ll work closely with City departments, and must have strong communication and relationship management skills.
We currently looking for Product Managers to help support:
- document management
- our Boston 311 system
- productivity management, and
- financial services.
Product managers on our team are:
- Strategic thinkers who are comfortable defining a compelling vision and designing a measurable strategy and roadmap to achieve that vision, owning and stewarding the product vision and leading end-to-end product development
- Decisive leaders who know how to motivate cross-functional teams to build the right thing
- Comfortable working running a product directly as well as working in a consulting capacity with City departments with varying degrees of digital experience
- Excited to build institutional expertise around product management by sharing best practices and tools with your peers across the organization contributing to our growing culture of product management
To find out when these jobs become available, sign up to receive updates from our team!
Analytics Team
Analytics TeamThe Citywide Analytics Team is the City of Boston’s central data organization. We use data and technology to improve our City. Through better understanding and usage of data, we work to increase the quality of life for residents and enhance City government. Our analysis and visualizations focus on improving how the City operates.
We work with City departments to:
- solve challenging problems
- build a more effective government, and
- deliver better outcomes for people who live and work in Boston.
The Department of Innovation and Technology is looking for a Senior Performance Coach to join our growing Analytics Team.
As part of a highly-collaborative group using data to improve all aspects of city government, the Senior Performance Coach will serve as a consultant for departments in evaluating, planning, and implementing improvements in processes, practices, and organizational effectiveness. Successful candidates will have experience in leading and facilitating process improvement projects with a record of successful implementation. The Senior Performance Coach will also assist in developing process improvement policies and structures and seek out opportunities for learning that will complement the team’s existing capabilities, provide expert guidance to city staff, and assist in training, mentoring, and hands-on assistance as needed.
The Analytics team is a diverse group of analysts, data scientists, project managers, developers, and engineers with a range of skills and backgrounds, working together to use data to improve life for those who live and work in Boston. The Senior Performance Coach will fulfill the responsibilities listed below and bring a collaborative spirit that will strengthen and expand the team’s overall range of abilities.
The Department of Innovation and Technology is looking for a Performance Coach to join our growing Analytics Team.
As part of a highly-collaborative group using data to improve all aspects of city government, the Performance Coach will serve as a consultant for departments in evaluating, planning, and implementing improvements in processes, practices, and organizational effectiveness. Successful candidates will have excellent interpersonal skills and a strong motivation to drive organizational change and efficiency through process improvement projects.
The Analytics team is a diverse group of analysts, data scientists, project managers, developers, and engineers with a range of skills and backgrounds, working together to use data to improve life for those who live and work in Boston. The Performance Coach will fulfill the responsibilities listed below and bring a collaborative spirit that will strengthen and expand the team’s overall range of abilities.
Cybersecurity
CybersecurityThe mission of the City of Boston’s Cybersecurity Team is to continually increase the security posture and reduce organizational cyber risk. We accomplish this while providing secure, convenient, and reliable access to information and technology resources.
Supporting this mission are three pillars:
- People: Building a community of experts and improving employee and constituent competency through security education, training, and awareness
- Process: Creating the appropriate governance and policy structures
- Technology: Implementing robust, resilient, and scalable security architecture and solutions.
The City of Boston, Department of Innovation and Technology (DoIT), is seeking to hire a Senior Endpoint Administrator. This role implements and supports configuration management technology platforms and processes for management of devices across a broad and complex multi-domain endpoint environment to improve efficiency, security, and end user experience as well as standardize configuration to provide a consistent yet agile ecosystem. This role supports and manages solutions and applications for modern management of endpoints (e.g., Windows and Mac workstations, mobile devices) and other devices as applicable. This role will implement and maintain efficient/automated client support systems (e.g., device management, OS and application security updates, automated application installations, remote support systems). The Senior Endpoint Administrator position will manage the installation, configuration, testing, and maintenance of endpoint management tools.
This role develops automation to be utilized by front-line IT teams to accelerate deployment, patching, and standardized configuration of systems to enable those teams to focus on more specialized and less routine tasks. The Senior Endpoint Administrator will be engaged in solving highly complex technical issues, both independently and collaboratively with colleagues and vendors. This role will research and recommend standard configurations to optimize performance, develop and maintain knowledge based and endpoint system configuration documentation. This position will also record requests, issues, and solutions using service ticketing software and perform change management duties. This role will report to the Director of Cybersecurity Operations.
The City of Boston, Department of Innovation and Technology (DoIT), is seeking to hire an Endpoint Administrator. This role supports configuration management technology platforms and processes for management of devices across a broad and complex multi-domain endpoint environment to improve efficiency, security, and end user experience as well as standardize configuration to provide a consistent yet agile ecosystem. This role supports solutions and applications for modern management of endpoints (e.g., Windows and Mac workstations, mobile devices) and other devices as applicable. This role will implement and maintain efficient/automated client support systems (e.g., device management, OS and application security updates, automated application installations, remote support systems).
The Endpoint Administrator position will install, configure, test, and maintain endpoint system management tools. This role will report to the Senior Endpoint Administrator.
To find out when these jobs become available, sign up to receive updates from our team!
Department-wide positions
Department-wide positionsIn the last few decades, the Department of Innovation and Technology (DoIT) has been an enabler of progress in Boston. Led by Santiago “Santi” Garces, DoIT engages, empowers, and improves life for residents in the City through technology.
As part of our work, we support:
- City infrastructure
- Enterprise applications
- Digital engagement and services
- Data and analytics
- City operations
- Broadband, cable, and digital equity, and
- Cyber security.
The Chief Engineering Officer is a senior leader in the Department of Innovation and Technology in the City of Boston, reporting directly to the Chief Information Officer.The Department of Innovation and Technology provides and maintains mission-critical technologies for the City’s more than 18,000 employees and the hundreds of thousands of constituents they serve. With approximately 150 employees and an annual budget of approximately $50M, DoIT delivers an effective foundation of technology that serves more than 40 departments and millions of direct constituent interactions.
The Chief Engineering Officer oversees the software engineering practice of the City: establishing standards and policies for the development and procurement of software - identifying what when should software be developed or procured, technology standards that determine interoperability of systems, improving technology development practices and implementing methodologies that improve the quality and security of software and infrastructure. The ideal candidate will have familiarity implementing DevOps, continuous integration environments, data engineering, automated testing. The candidate will also have extensive knowledge of architectural patterns. The Chief Engineering Officer will work closely with technology groups across the City to support the implementation of standards, policies, and best practices. The Chief Engineering Officer will manage highly technical and skilled individuals and contractors that will benefit from learning . The right candidate will bring an entrepreneurial attitude, along with the right combination of grit and patience to drive meaningful change in a large organization full of caring public servants.
To find out when this job becomes available, sign up to receive updates from our team!
The IT Procurement Analyst (Sr. Technical Process Analyst) is responsible for the scoping, procurement, and analysis of technology solutions which aid business improvement across the City on a repetitive and an ad hoc basis.
Responsibilities include:
- In conjunction with DoIT’s Operations Strategy Analyst, acts as a liaison between DoIT and other Departments in assessing business needs and advising on procurement process to increase efficiency and improve service delivery.
- Ensure that business cases for technology projects contain complete financial information, including quantification of development, implementation and ongoing operational costs and benefits including magnitude and method of realization.
- Use the City's Project Management tools to construct and maintain various project portfolios to support recommendations and decision-making by IT governance individuals and groups.
To find out when this job becomes available, sign up to receive updates from our team!
Keep in touch with us
If you’re curious to learn more about working for the City of Boston, or want to be notified when positions open up on our team, please complete our contact form:
- Last updated:
- Published by: Innovation and Technology
