Help with the supplier portal
Our online supplier portal can save you time and money. The online portal makes the bid process a lot easier and faster for everyone. You can even sign up to get emails whenever a new bid in your job field opens.
We created a guide for registering and entering bids online. We still accept paper bids by mail and in person if you don't want to use the online system.
USING THE PORTAL
You have to register to use our online portal. You can still look at bid documents without registering, but you can't submit bids through the portal. To start the registration process, click the "Access Supplier Portal" link on the online supplier portal page.
You can register multiple users under one company, with different preferences for each.
OTHER PROGRAMS YOU MAY NEED
You don't need to download any special software to use the portal, but you may need to use Microsoft Excel for some bids. If you're awarded a job, you'll need to download a free version of Adobe reader to view and add an electronic signature to your contract.
Please note: user IDs and passwords are case sensitive. If you forgot your password, click on the “forgot my password link” on the login page. Once you enter your user ID, we'll send a password reset link to your email. You can use the same process if you forgot your user ID by clicking the “forgot user ID” link.
If you get an error message when you try to upload a document, check the length of the file name. The system won't accept names longer than 64 characters. This character limit includes the file type — like “.doc” or “.pdf” — at the end of the file name.
SUBMIT YOUR BID ON TIME
You have to give us your bid within the timeline, whether it’s online or on paper. The Event Coordinator reviews online and paper bids. They may enter all the paper bids into the online system, or just compare the online and paper bids. We invite all bidders to attend the public bid openings.
Ready to get started? We created a guide to help you learn how to register and submit bids with our online system.
Still need help?
If you’re still having trouble, email Vendor.Questions@cityofboston.gov.
Our office hours are Monday through Friday, 9 a.m. - 5 p.m.