How to become an age-friendly business

Age-friendly business application

An age- and dementia-friendly business is one in which people of all ages and abilities can comfortably shop for goods or services. Certified businesses have taken steps to make their spaces more inclusive. These include:

• ensuring that they have a respectful and patient staff
• providing resting areas and non-slip flooring, and
• using universal symbols, like arrows.

When you meet with the ambassador, you’ll go over our business checklist and process.

As a business owner or manager, you’ll go over best practices with your employees. We’ll provide you with the materials for this training.

After you complete the customer service training and address our concerns, you’ll become age-friendly certified with the City.

You can print out and complete the age-friendly business application and mail it to:

Age Strong Commission
Attn: Andrea Burns
Boston City Hall, Room 271
Boston, MA 02201

You can also email your application to andrea.burns@boston.gov or nicole.chandler@boston.gov.

An age- and dementia-friendly business is one in which people of all ages and abilities can comfortably shop for goods or services. Certified businesses have taken steps to make their spaces more inclusive. These include:

• ensuring that they have a respectful and patient staff
• providing resting areas and non-slip flooring, and
• using universal symbols, like arrows.

When you meet with the ambassador, you’ll go over our business checklist and process.

As a business owner or manager, you’ll go over best practices with your employees. We’ll provide you with the materials for this training.

After you complete the customer service training and address our concerns, you’ll become age-friendly certified with the City.

You can print out and complete the age-friendly business application and bring it to Boston City Hall:

Elderly Commission
Boston City Hall, Room 271
Boston, MA 02201
Office hours: Monday through Friday, 9 a.m. - 5 p.m.

An age- and dementia-friendly business is one in which people of all ages and abilities can comfortably shop for goods or services. Certified businesses have taken steps to make their spaces more inclusive. These include:

• ensuring that they have a respectful and patient staff
• providing resting areas and non-slip flooring, and
• using universal symbols, like arrows.

When you meet with the ambassador, you’ll go over our business checklist and process.

As a business owner or manager, you’ll go over best practices with your employees. We’ll provide you with the materials for this training.

After you complete the customer service training and address our concerns, you’ll become age-friendly certified with the City.